Returns & Exchanges

If for any reason you’re not satisfied with your purchase, we’re here to help.

Return Eligibility

1. Items can be returned within 7 days of delivery.
2. Products must be unused, in original condition, and in the original packaging.
3. Proof of purchase (order number or receipt) is required.

Non-Returnable Items

1. Items that have been used, damaged, or are missing original packaging.
2. Clearance or promotional items (unless defective).
3. Custom or limited-edition items (if applicable).

Damaged or Incorrect Items

If you received a damaged or incorrect duck, please contact us within 48 hours of delivery with clear photos, and we’ll make it right.

Refunds

1. Approved refunds will be processed to the original payment method.
2. Refund processing may take 5–10 business days, depending on your bank or payment provider.
3. Shipping fees are non-refundable unless the return is due to our error.

How to Start a Return

Please contact our customer support at [email protected] with your order number and reason for return.