Your Privacy Matters

This Privacy Policy explains how ducks.ae, operated by Creative Hub Trading Center LLC-SP, Sharjah (Trade License #924825), collects, uses, and protects your personal information when you use our website and services.

1. What Information We Collect

We only collect information needed to process your orders, support you as a customer, and operate our business.

We may collect:

1. Name
2. Email address
3. Phone number
4. Billing & shipping address
5. Order details
6. Account login information (if you create an account)
7. Device & browser information (standard analytics)

You may browse the site without creating an account.

2. How We Use Your Information

We use your information strictly for:

1. Processing and delivering your orders
2. Communicating with you about your order status
3. Improving your ducks.ae shopping experience
4. Customer support and issue resolution
5. Sending updates or promotional emails (only if you subscribe)

We do not sell your information. We do not share it with random third parties.

3. Legal Basis and GDPR

We operate fully under UAE law.

However, for customers visiting from the EU (you privacy warriors), here is the mandatory GDPR piece:

1. If we collect personal data from EU visitors, it is processed under Article 6 for:
2. Contract performance (you place an order → we process it)
3. Legitimate interests (analytics, site improvement)
4. Compliance with UAE commercial law:
5. If you want to exercise GDPR-style rights:
6. [email protected]
7. (We will help… but still under UAE framework.)

Translation:

We follow UAE rules first, but we give EU users the ability to request access, deletion, correction, or data export if they insist.

If you want to exercise GDPR-style rights:

4. Your Rights

You have the right to:

1. Request a copy of your information
2. Update your information
3. Request deletion of your account
4. Request correction of inaccurate details

To exercise any rights, contact: [email protected]

5. Payment & Security

1. ducks.ae uses Network International as our secure payment gateway.
2. All payment information is encrypted and handled by the payment provider.
3. We do not store or access your credit card details.
4. Our website uses SSL encryption to protect your data.

You are responsible for keeping your account password safe.

6. Cookies

We use cookies to:

1. Remember your shopping cart
2. Save preferences for future visits
3. Improve website performance
4. Track general site traffic (non-personal analytics)

You can disable cookies in your browser, but some website features may not function.

7. Sharing Your Information

We only share your information with trusted partners that help us run ducks.ae:

1. Shipping companies
2. Payment gateway providers
3. Technical service providers (hosting, analytics)

They are required to keep your information secure and private.

We may also share information if required by UAE law, courts, or regulatory authorities.

8. Retention of Information

We keep your information only as long as necessary for:

1. Order fulfillment
2. Customer service
3. Legal and accounting requirements under UAE law

9. Third-Party Websites

Our website may contain links to other sites.

We are not responsible for their content or privacy practices.

10. Changes to This Policy

We may update this Privacy Policy occasionally.

If we make changes, we will update the date at the top of this page.

11. Contact Us

For any questions, concerns, or requests related to your personal data:

Creative Hub Trading Center LLC-SP

Sharjah, United Arab Emirates

Email: [email protected]